Aftermarket Services

Analytics applied to Aftermarket services gives you the power to guarantee that service is provided to your customer while the company improves efficiency and trusts data and AI to manage their warranties and maintenance processes.

After-Sales should be as efficient and appealing as the sale itself

Customer care, particularly all that is after-sales related, is one of the major challenges for many industry sectors. Telecom companies need to install, and then maintain, their cable TV and Internet equipment inside their clients’ homes and businesses; durable consumer products companies have to continuously please their customer with their maintenance and repair services and warranty claims management. In addition to the services, there is also a challenge of planning and managing the parts inventory.

Each industry has their own productivity driver but they all have the same business issue: how to operate at the lowest possible cost (since it is usually not related to new revenues) within the shortest time, so that clients are satisfied with the quality of the service.

This requires having a high performance intelligent planning layer and an operational management capability powered by high visibility and agile responses when dealing with crises.

Order Scheduling & Fulfillment

Field Force Optimization & Assingment

Customer Service

Pós-venda e gestão de garantia

Customer Care and After-Sales bring a world of opportunities for analytics solutions. DHAUZ knows what it takes and we appreciate the challenge. We leverage our industry experience and state of the art data science to create visibility and support for the best after-sales decisions.

Analytics

We can help with Analytics applied to Field-Force and After-Sales

We are passionate about serving the client, even more when it is after the sale. Our team has led many after-sales transformations for different industry sectors; we have developed and implemented customized solutions that positively changed the customers’ experiences. Her is what we can do with you:

Field Force Optimization

Demand Forecast for Maintenance and Repairs that incorporates casual models and explanatory methods, as needed. Field force planning and scheduling that will recommend the best locations to place your capacity (technicians and other workers) and what skills are necessary in each location so that you are ready to service the client when demand comes.

Warranty Management

Claim management score to enable identification of potential frauds on warranty and/or the provider’s maintenance and repair call to replace parts and components.

Spare Parts Planning

Optimization applied to spare parts availability, so that you reach an optimal balance between having parts enough available to increase service level and not too much to decrease capital costs.

Reverse Logistics

Focused on increasing efficiency and providing higher visibility on the reverse logistics and return processes; advanced analytics enables identification of repairing options and support better decisions.